Go West SROs

Located in downtown Florence on bus line, close to shopping, libraries, open space. The complex needs among SRO residents continue to grow in the Northampton, Easthampton and Florence communities. Feedback from SRO resident surveys, formal and informal discussions with SRO residents and members of the community that access the SRO Food Pantry, indicates that assistance with housing stability, food security, access to medical and mental health appointments, transportation and the establishment of community linkages as the critical need areas. SRO staff report that this feedback is consistent with what they are hearing in local, regional and statewide provider network meetings. The SRO Outreach Program sustains a comprehensive outreach program for SRO residents and low-income residents in the Northampton and Florence communities. The program implements effective policies, practices, and services for SRO residents and low-income citizens that are responsive and sensitive to the critical needs as previously identified. As a locally-managed program that is well connected to the Hampshire County social service system, the SRO program utilizes a wraparound approach which provides for continuity of care and of relationship and linkages to other community programs. In this way, access to services is a conduit to community connections and relationships as individuals’ receive support and needed services (e.g., medical care, transportation, housing stability, landlord mediation, clinical supports, food, federal and state entitlements).